Frequently asked questions
IS HEMPVANA ROCKET RELIEF RECHARGEABLE?
Hempvana Rocket is battery-operated and requires only one 1.5V AA battery (not included).
HOW MANY UNIQUE HEADS TO I GET?
You’ll receive three unique heads for Rocket Relief – one flat head for large body areas, one singe precision head, and the exclusive double pulse head.
CAN I CHANGE THE INTENSITY?
Yes! To change the intensity, simply press the arrow buttons – up to increase intensity or down to decrease intensity.
WHY DO I FEEL A SHOCKING SENSATION WHILE USING HEMPVANA ROCKET?
When using Hempvana Rocket, it is normal to sometimes feel an electronic sensation on the hand holding the Hempvana Rocket. Hands that are moist or damp can intensify this electronic sensation making the device uncomfortable to hold. Please make sure your hands are clean, completely dry, and free of oil or lotion. Also refrain from wearing any jewelry in the area treated to avoid any shocking sensations.
WHY ARE CLEAN HANDS IMPORTANT WHILE USING HEMPVANA ROCKET?
The Hempvana Rocket uses the hand you’re holding it with as a “ground” to complete the electronic circuit in your body. For this reason, it is also important to note that the unit will not function if you wear gloves or hand coverings.
I HAVE A PACEMAKER. CAN I USE HEMPVANA ROCKET?
Do not use Hempvana Rocket with any of the devices listed below:
1.Other TENS devices;
2.Pacemaker, implanted defibrillator, implanted metallic or electronic devices. Use with these devices could cause electrical interference, burns, electric shocks, or death;
3.Life supporting medical electronic devices, such as a respirator or an artificial heart or lung.
WHY IS HEMPVANA ROCKET NOT VIBRATING AS I EXPECTED?
Try adjusting the intensity level. It might not be as strong as you like it. You should always start with the lowest intensity and work your way to a stronger level. You should feel a pulsing sensation and/or notice your muscles twitch, an intensity that feels strong yet is still comfortable.
I NEVER RECEIVED INSTRUCTIONS WITH MY HEMPVANA ROCKET.
We apologize for this inconvenience! You can easily access the instruction manual HERE.