Frequently Asked Questions

• How do I join?

  If you have already signed up for a Hempvana account, you are automatically enrolled. Otherwise, signup at the top of this page!

• What are Hempvana Reward Points?

  Hempvana Reward Points are loyalty points awarded to your account for purchases and engaging with the Hempvana brand online.

• How do I earn points?

  You can earn points by signing up (done!), referring friends and making purchases and they automatically show up in your account..

• How do I view my point balance?

  You can earn points by signing up (done!), referring friends and making purchases and they automatically show up in your account..

• How do I redeem my points?

  Select the tab called Redeem Points in your loyalty dashboard. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

• Is there a limit to the number of points I can earn?

  No. Go ahead and earn as many as you can!

• What do the 'approved', 'pending' and 'cancelled' statuses mean?

  Approved: These points can be redeemed on rewards immediately
  Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
  Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

• Can I use my points during checkout?

  Not directly - please redeem your points for a voucher which can then be applied during checkout.

• Where can I report a problem or give feedback?

  Please use our normal contact details.