How can we help?
Rewards Terms & Conditions
Welcome to the Hempvana Rewards Program (the "Program"). As a member of the Program, you will be able to earn Hempvana Rewards Points ("Points") which can be redeemed for a great selection of merchandise and services (“Rewards”), just by using by purchasing our products, reviewing products, or participating in certain promotions. The Program is owned and operated by Telebrands Corp.
PLEASE NOTE THAT THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Please read these Terms & Conditions carefully. By accessing or participating in the Program, you agree to be bound by the following Terms & Conditions and all terms incorporated by reference. If you do not agree, do not access or participate in the Program. These Terms & Conditions apply to your access to, and participation in, the Program, and do not alter in any way the terms or conditions of any other agreement you may have with Hempvana or Telebrands for other products or services.
Only residents of the United States and its territories who are over eighteen (18) years of age are eligible to become Program Members (“Members”) and earn Points. The Program is void where prohibited by law and is subject to change as may be necessary to comply with such laws or regulations. The Program is intended for personal use only. Commercial use is prohibited.
Becoming a Hempvana Rewards Program Member
You can become a Member when you create a Hempvana Rewards account at https://hempvana.com/pages/rewards (the “Site”) and supplying the requested information, including valid email address. There is no purchase or fee required to enroll in the Program or become a Member. When you enroll in the Program, your account will automatically be tied to your email address and/or a unique Program account number.
All Member enrollments are subject to verification at any time and for any reason. Hempvana reserves the right, in its sole and absolute discretion, to require proof of identity and/or eligibility (in a form acceptable to it– including, without limitation, government issued photo identification) for the purposes of verifying an individual’s eligibility to participate in the Program; and/or for any other reason Hempvana deems necessary, in its sole and absolute discretion. Failure to provide such proof to the complete satisfaction in a timely manner may result in Program disqualification.
There are a number of ways a Member can earn points (each a “Qualified Activity”):
- Sign up! Earn 100 points just for signing up for the Program. Limit one enrollment per eligible individual.
- Each time you Shop! -- For every dollar ($1) you spend at Hempvana.com in the same transaction, you will earn ten (10) Points.
- Visit https://hempvana.com/pages/rewards to learn how you earn and grow your points.
For any Qualified Activity, Hempvana will attempt to credit your Account with the corresponding number of Points on a timely basis, usually within seven (7) days after earning. You, however, have the responsibility of making sure that your Points are properly credited. Please retain copies of your purchases for your records. Any claim for Points not credited accurately must be received by us within six (6) months of the date of claimed accrual of such Points.
Points can be redeemed for products and/or discounts offered online at Hempvana.com. The number of Points required to redeem for a product will be shown online at Hempvana.com. Hempvana reserves the right in its sole discretion to change the products offered as well as the number of Points needed to redeem an item at any time. Hempvana also reserves the right to limit the quantity of Points an account may redeem in a single transaction. Gift cards are subject to the issuer's own Terms & Conditions. Except where required by law or provided for in these Terms & Conditions, Points have no cash value and no exchange rate to any market currency, and are not your property.
Points will not expire as long as a Qualifying Activity was made through your Hempvana Account at least once every two (2) years. "Qualifying Activity" shall mean a Points-eligible Qualified Activity. All Points on your Account shall expire if no Qualifying Activity was made through your Account for the preceding two (2) year period.
Participation in the Program
Without notice to you, Hempvana reserves the right to discontinue your membership and void or cancel your entire Points balance if, in its sole discretion ,you do not meet the Program eligibility requirements, if any Points in your account are issued, received, or redeemed through fraud or theft, or otherwise illegally, or not as authorized in these Terms & Conditions, or you have violated these Terms & Conditions or the sue of your Rweards account is unauthorized, deceptive, fraudulent, or otherwise unlawful.. Hempvana reserves the right at any time to limit Program enrollment. Hempvana may, in its sole, discretion, suspend, cancel, or combine Rewards accounts that appear to be duplicative.
You agree not to misuse Program privileges by conduct which is detrimental to us, including without limitation: attempting to accrue Points or redeem Points in a manner inconsistent with our policies or the intent of these Terms & Conditions; having multiple accounts; or participating in purchasing or redemption fraud. Points may not be shared or transferred. Points that are transferred, bartered or sold will be void and unredeemable.
The Program May be Suspended, Changed or Terminated
Hempvana reserves the right, at its sole discretion and without prior notice, to suspend, change or terminate the Program, in whole or in part; to modify, limit or suspend the use of or redemption of Points in any respect; to modify or change redemption procedures, including the number of Points required for particular reward; to modify, limit or suspend the collection of Points, including but not limited to imposing time limits and changes in Points values. Hempvana may make these changes even though the changes may affect the value of Points already accumulated at any time and from time to time. Any changes or modification will be effective immediately upon posting the revisions to www.Hempvana.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or participation in the Program following any such changes or modification confirms your acceptance of these Terms & Conditions and such changes or modifications; therefore, you should review these Terms & Conditions and the policies, as well as any and all policies, FAQs, and guidelines pertaining to the Program frequently to understand the terms and conditions that apply to your access to and participating in the Program. Hempvana reserves the right to terminate the program with six months' notice, without compensation. This means that regardless of the number of Points you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after Hempvana give you notice.
You should not rely upon the continued availability of the Program, or any earning or redemption offers, merchandise or other offers made in connection with the Program. All merchandise and/or offers are available while supplies last and are subject to change and/or revocation without notice.
Hempvana’s decisions with respect to all aspects of the Program are final and binding on all participants without right of appeal. Any attempt by any member to obtain more than the stated number of Points by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that member’s Points. Use of any automated system or service to participate is prohibited and will result in disqualification. In the event of a dispute as to any registration, the authorized account holder of the email address used to register will be deemed to be the Member. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Any automated computer receipt or statement of account does not constitute proof of actual number of Points.
Hempvana reserves the right to withdraw, amend or suspend the Program (or to amend these Terms & Conditions) in any way, in the event of an error, technical problem, computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond its reasonable control. Any attempt to deliberately damage or to undermine the legitimate operation of the Program in any way is a violation of criminal and civil laws and should such an attempt be made, the Hempvana reserves the right to seek remedies and damages to the fullest extent permitted by law.
Please read this section carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of through court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding, and subject to only very limited review by a court. This arbitration provision shall survive termination of these Terms & Conditions.
Hempvana hopes to answer all your questions and most concerns can be resolved quickly and to your satisfaction by contacting us at hempvana.com/pages/support. If, however, there is an issue that needs to be resolved it must be resolved through final, binding arbitration. This obligation applies regardless of whether the claim or dispute involves a tort, fraud, breach of contract, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory. Included are all claims arising out of or relating to any aspect of our relationship; claims that may arise after the termination of this agreement.
All arbitrations shall be conducted on an individual (and not a class-wide) basis and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.
Member agrees that (1) any and all disputes and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of JAMS and held at the JAMS regional office nearest the Member; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will any Member be permitted to obtain awards for, and Member hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys' fees, other than Member's actual out-of-pocket expenses (i.e., costs associated with participating in the Program), and Member further waives all rights to have damages multiplied or increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of the Member and Sponsor in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to any choice of law or conflict of law rules (whether of the State of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of New York.
Members are advised that California Civil Code § 1542 provides that: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR. By participating in the Program, you, on behalf of himself/herself and his/her heirs, successors, assigns, agents and representatives, acknowledges that he/she understands the significance and consequences of California Civil Code § 1542 and, to the extent it may be applicable, hereby waives the benefits of its provisions, with the intent that the releases and waivers of liability in this section shall include claims known or unknown, and unknown and unsuspected.
In the event of any discrepancy or inconsistency between these Terms & Conditions and any other statement contained in any Program-related materials, these Terms & Conditions shall prevail, govern and control to the fullest extent permitted by law.
If you have any questions regarding the Program, Hempvana can be contacted by email at rewards@Hempvana.com.